듀폰은 필수적인 혁신을 통해 전 세계가 번영할 수 있도록 이바지하는 것을 목표로 삼고 있습니다. 우리는 중요한 사안을 해결하고자 노력합니다. 예를 들어 지구상 10억 명이 넘는 인구에게 깨끗한 물을 공급하거나, 스마트폰에서 전기차에 이르는 일상적인 기술 장치에 필수적인 소재를 생산하고, 전 세계 근로자를 보호하는 것 등이 우리가 생각하는 중요한 사안입니다. 세계 최고의 인재들이 듀폰을 직장으로 선택하는 수많은 이유를 알아보세요. 듀폰에 입사해야 하는 이유 | 듀폰 채용 https://careers.dupont.com/kr/ko/whyjoinus
Site IT Leader - Yerkes
We are looking for an IT Site Champion for the Yerkes DuPont Manufacturing facility. This person will have direct responsibility for the User Support Services team to drive consistent IT service delivery for a highly profitable, complex, and challenging environment. As IT Site Champion, drive the end-to-end accountability within IT to build confidence and trust.
Primary responsibilities include ensuring 100% uptime of site critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In the event of failure, IT leaders are expected to oversee expediting service restoration and drive continuous improvement to eliminate risks through the RCFA process. Ability to use fact-oriented approach to problem-solving and a critical thinker.
You will participate in on-site, face-to-face, or virtual engagements with key stakeholders, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, operating systems, and industry best practices.
This position will play an important role to provide input on the design, development and support needed to advance key transformation-based program, projects, system upgrades in support of continued business growth across our core services.
Leading diverse local teams of DuPont employees and contractors, along with vendor management of local and external partners are key to successful site operations. IT Leaders are expected to engage frequently with Site Staff, operations, and business leaders to understand the business needs and service opportunities. Along with local IT activities, Site IT Leaders are expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc.
Responsibilities:
Manage Site IT operations with respect to service delivery.
Manage ServiceNow tickets to ensure timely resolution
Point of contact for escalation of critical service tickets.
Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)
Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control)
Build local expertise by demonstrating a solution-focused mindset, taking ownership and leaning in to support standardization and service improvements.
Provide escalation support and supplier management to site & business leaders as well as to provide direct on-site IT service and support, including proposed design review, facilitate execution, technology upgrades and project work.
Support businesses to adopt new technologies and drive transformation and cost savings initiatives
Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome with the ability to deliver complex information to diverse audiences
Ensure customer satisfaction targets are achieved.
Ability to work under pressure with a strong business acumen and customer centric focus
Administrative:
Responsible for Site IT Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services.
Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans.
Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc.
MyAccess Administrator MyAccess requests and approvals (unique to some sites)
Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM).
Develop, update and provide guidance and recommendations for operational support in security, compliance, specialized applications, corporate audits, risk and cyber self-assessments, sustainable disaster recovery and business continuity, and protecting information systems.
Qualifications
Bachelor's degree in computer science, information systems or engineering or related experience
Strong leadership with the ability, to work effectively in a complex, manufacturing environment and be the subject matter expert
Strong experience supporting IT Infrastructure, Desktop and Site based IT Services
Knowledge of network operations.
Working knowledge of SDWAN technology, switches, and routers.
Directs 24X7X365 delivery of support services, ensuring and advocating for stability and network performance. Leads all critical network incidents and proactively monitor and facilitate incident escalations to ensure minimum resolution time and adequate engagement across IT teams
Knowledge of business processes and service delivery with a strong understanding of the integration of business and technology. Understanding IT architecture and systems is a plus.
Strong customer orientation and demonstrated ability to work with people at all levels in an organization.
Develops and implement methods to improve operations and reduce costs using knowledge of operations and industry best practices and innovations.
Ability to lead people and develop highly productive teams.
Six Sigma certified and ITIL certification is a plus
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2024년 5월 22일, 전자 및 수자원 사업부문을 주주에게 과세 부담 없는 형태로 분리하겠다는 계획을 발표했습니다. 2025년 1월 15일에는 2025년 11월 1일까지 전자 사업부문 분사 완료를 목표로 한다고 발표했습니다("전자 사업 분사 예정")*. 또한 수자원 사업은 유지할 것임을 발표했습니다. 우리는 향후 전자 사업이 원활하고 성공적으로 분리될 수 있도록 최선을 다하고 있으며, 지속적인 성공과 성장을 위해 기여할 새로운 인재의 영입을 기대합니다.
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