Customer Service Representative - Bilingual English & French f/m - Temporary contract of 14 months

杜邦的目标是通过必不可少的创新，推动世界繁荣发展。我们致力于那些最重要的事情。无论是为全球超过十亿的人提供洁净的水，还是为手机、电动车等日常生活中的科技产品生产必备材料，抑或是保护全球员工。探索世界顶尖人才选择在杜邦工作的众多原因。​​​​​​​为什么加入杜邦 | 杜邦招聘 https://careers.dupont.com/cn/zh/whyjoinus We are currently looking for a Customer Service Representative f/m bilingual in English and in French. The position is based in Mississauga office (hybrid working for 2 days of home-office per week) for 14 months starting as soon as possible (temporary contract). As a Customer Service Representative, you will interface with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to DuPont. By building successful relationships, you will pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. You will manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer. In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence. RESPONSIBILITIES :    Your key responsibilities will be/what you’ll do:​  Perform Order Management Activities: Handles routine and non-routine customer order activities, including managing customer demand, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. Display Customer Advocacy Leadership: Requires the desire and determination to meet and exceed customer expectations. Champions customer needs across all DuPont functions. Realizes and anticipates how events and trends are likely to affect the customer’s future needs and satisfaction. CSR's meet the demand of customer requirements through appropriate sense of urgency, with competing priorities. They leverage many internal resources to optimize customer satisfaction with cost to serve objectives for DuPont. Intimate with customer plans, objectives and demands, through customer visits, account team activities and interactions. Exhibit System and Technology Requirements: Ability to manage complex work processes through various systems and technology including: ECC, Elemica and SalesForce as examples. This requires knowledge of Supply Chain, Credit, Planning, Pricing, Logistics and Invoicing. High degree of systems knowledge and understanding is required. Problem Solver: Makes recommendations to leverage DuPont resources and capital to create business opportunities for Customer Success. Demonstrates persistence in overcoming resistance or objections, leads conflict resolution and reaches win- win agreements. Uses knowledge of DuPont and Business strategies to make decisions and take action that improve performance in their area of responsibility. Individual is expected to communicate with others regarding customer issues and problem resolution Order Entry: Utilizing SAP for accurate and time placement of customer orders. The CSR typically works with a very complex combination of order scenarios, such as product availability, packaging types, pricing, customer credit status, multiple sourcing locations, various modes of transportation, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills. JOB REQUIREMENTS : Bachelor's Degree preferred (Accounting, Business, Marketing or related discipline preferred). 2+ years of customer service or related experience required Proficiency in ERP SAP systems Proficiency with Microsoft Excel and Outlook French Speaking and writing skills required Strong communication and problem resolution skills Aptitude for learning new technologies and systems #LI-CD1 加入我们的人才社区 并与我们保持联系！https://careers.dupont.com/cn/zh/jointalentcommunity?applyType=JTC 2024 年 5 月 22 日，我们宣布了一项计划，即以免税的方式拆分电子业务和水务业务，并将其分配给相关股东。2025 年 1 月 15 日，我们宣布，我们的目标是在 2025 年 11 月 1 日完成电子业务的预期拆分（“电子业务预期拆分”）*，此外，还宣布将保留水务业务。我们致力于确保未来电子业务顺畅成功的拆分流程。我们欢迎新人才的加入，为组织的不断发展、持续成功与成长贡献力量。 (1)分拆交易须满足惯例条件，包括获得杜邦董事会的最终批准、从法律顾问处获得税务意见、向美国证券交易委员会提交 Form 10 登记声明并使其生效、获得必要的监管部门批准以及圆满完成融资等。对于可能影响分拆交易的实现、预期时间和预期收益的风险、不确定性和假设的进一步讨论，请参阅杜邦公告。https://www.dupont.com/news/dupont-announces-plan-to-separate-into-three-independent-publicly-traded-companies.html 杜邦是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁，不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。如果您需要借助合理的便利条件来搜索或申请职位，请访问我们的无障碍功能页面获取联系信息。http://www.dupont.com/accessibility.html