在杜邦，我們的目的是藉由不可或缺的創新發想，促進世界蓬勃發展。我們致力於做重要的事，決心做到最好。無論是為全世界超過10億人口提供乾淨的水、生產從智慧型手機到電動車等日常科技裝置所必不可少的材料，還是在世界各地保護所有員工的健康與福祉，我們都全心全力付出。探索全球頂尖人才選擇杜邦的原因。加入我們，成就不凡 | 杜邦職涯 https://careers.dupont.com/tw/zh/whyjoinus
We are currently looking for a Customer Service Representative f/m bilingual in English and in French.
The position is based in Mississauga office (hybrid working for 2 days of home-office per week) for 14 months starting as soon as possible (temporary contract).
As a Customer Service Representative, you will interface with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to DuPont.
By building successful relationships, you will pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction.
You will manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer.
In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer.
It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.
RESPONSIBILITIES :
Your key responsibilities will be/what you’ll do:
Perform Order Management Activities: Handles routine and non-routine customer order activities, including managing customer demand, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service.
Display Customer Advocacy Leadership: Requires the desire and determination to meet and exceed customer expectations. Champions customer needs across all DuPont functions. Realizes and anticipates how events and trends are likely to affect the customer’s future needs and satisfaction. CSR's meet the demand of customer requirements through appropriate sense of urgency, with competing priorities. They leverage many internal resources to optimize customer satisfaction with cost to serve objectives for DuPont. Intimate with customer plans, objectives and demands, through customer visits, account team activities and interactions.
Exhibit System and Technology Requirements: Ability to manage complex work processes through various systems and technology including: ECC, Elemica and SalesForce as examples. This requires knowledge of Supply Chain, Credit, Planning, Pricing, Logistics and Invoicing. High degree of systems knowledge and understanding is required.
Problem Solver: Makes recommendations to leverage DuPont resources and capital to create business opportunities for Customer Success. Demonstrates persistence in overcoming resistance or objections, leads conflict resolution and reaches win- win agreements. Uses knowledge of DuPont and Business strategies to make decisions and take action that improve performance in their area of responsibility. Individual is expected to communicate with others regarding customer issues and problem resolution
Order Entry: Utilizing SAP for accurate and time placement of customer orders. The CSR typically works with a very complex combination of order scenarios, such as product availability, packaging types, pricing, customer credit status, multiple sourcing locations, various modes of transportation, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills.
JOB REQUIREMENTS :
Bachelor's Degree preferred (Accounting, Business, Marketing or related discipline preferred).
2+ years of customer service or related experience required
Proficiency in ERP SAP systems
Proficiency with Microsoft Excel and Outlook
French Speaking and writing skills required
Strong communication and problem resolution skills
Aptitude for learning new technologies and systems
#LI-CD1
加入我們的人才招募社群， 與我們保持聯繫！https://careers.dupont.com/tw/cn/jointalentcommunity?applyType=JTC
我們在2024年5月22日宣布了一項計劃，要透過對股東免課稅的方式，將我們的電子和水資源業務加以分割。2025年1月15日，我們宣布預計在2025年11月1日完成電子業務的預期分割(「預期電子業務分割」)*。同時，我們也宣布將保留水資源業務。我們將盡一切努力，確保未來電子業務的分割過程順利且成功。我們張開雙臂，熱切歡迎各方新人才，一同為我們日益茁壯的組織的持續成功和發展貢獻一己之力。
(1)分拆交易須符合慣例條件，包括通過杜邦董事會的最終核准、收到律師的稅務意見書、向美國證券交易委員會提交表格10登記表並使其生效、通過法規主管機關的相關核准，以及順利完成融資。如欲進一步了解哪些風險、不確定性和假設情況可能會影響分拆交易的成果、推估排程與預期效益，請參閱杜邦公告中的相關討論。https://www.dupont.com/news/dupont-announces-plan-to-separate-into-three-independent-publicly-traded-companies.html
DuPont 是提供平等就業機會的僱主。我們在考量合格應徵者時不受下列因素影響：種族、膚色、宗教、信仰、性別、性傾向、性別認同、婚姻狀態、國籍、年齡、退伍軍人身分、身心障礙或其他受保護族群。如果您需要合理調整以搜尋或應徵職位，請造訪我們的 協助工具頁面取得聯絡資訊 http://www.dupont.com/accessibility.html。
