在杜邦，我們的目的是藉由不可或缺的創新發想，促進世界蓬勃發展。我們致力於做重要的事，決心做到最好。無論是為全世界超過10億人口提供乾淨的水、生產從智慧型手機到電動車等日常科技裝置所必不可少的材料，還是在世界各地保護所有員工的健康與福祉，我們都全心全力付出。探索全球頂尖人才選擇杜邦的原因。加入我們，成就不凡 | 杜邦職涯 https://careers.dupont.com/tw/zh/whyjoinus
Site IT Leader - Yerkes
We are looking for an IT Site Champion for the Yerkes DuPont Manufacturing facility. This person will have direct responsibility for the User Support Services team to drive consistent IT service delivery for a highly profitable, complex, and challenging environment. As IT Site Champion, drive the end-to-end accountability within IT to build confidence and trust.
Primary responsibilities include ensuring 100% uptime of site critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In the event of failure, IT leaders are expected to oversee expediting service restoration and drive continuous improvement to eliminate risks through the RCFA process. Ability to use fact-oriented approach to problem-solving and a critical thinker.
You will participate in on-site, face-to-face, or virtual engagements with key stakeholders, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, operating systems, and industry best practices.
This position will play an important role to provide input on the design, development and support needed to advance key transformation-based program, projects, system upgrades in support of continued business growth across our core services.
Leading diverse local teams of DuPont employees and contractors, along with vendor management of local and external partners are key to successful site operations. IT Leaders are expected to engage frequently with Site Staff, operations, and business leaders to understand the business needs and service opportunities. Along with local IT activities, Site IT Leaders are expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc.
Responsibilities:
Manage Site IT operations with respect to service delivery.
Manage ServiceNow tickets to ensure timely resolution
Point of contact for escalation of critical service tickets.
Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)
Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control)
Build local expertise by demonstrating a solution-focused mindset, taking ownership and leaning in to support standardization and service improvements.
Provide escalation support and supplier management to site & business leaders as well as to provide direct on-site IT service and support, including proposed design review, facilitate execution, technology upgrades and project work.
Support businesses to adopt new technologies and drive transformation and cost savings initiatives
Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome with the ability to deliver complex information to diverse audiences
Ensure customer satisfaction targets are achieved.
Ability to work under pressure with a strong business acumen and customer centric focus
Administrative:
Responsible for Site IT Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services.
Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans.
Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc.
MyAccess Administrator MyAccess requests and approvals (unique to some sites)
Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM).
Develop, update and provide guidance and recommendations for operational support in security, compliance, specialized applications, corporate audits, risk and cyber self-assessments, sustainable disaster recovery and business continuity, and protecting information systems.
Qualifications
Bachelor's degree in computer science, information systems or engineering or related experience
Strong leadership with the ability, to work effectively in a complex, manufacturing environment and be the subject matter expert
Strong experience supporting IT Infrastructure, Desktop and Site based IT Services
Knowledge of network operations.
Working knowledge of SDWAN technology, switches, and routers.
Directs 24X7X365 delivery of support services, ensuring and advocating for stability and network performance. Leads all critical network incidents and proactively monitor and facilitate incident escalations to ensure minimum resolution time and adequate engagement across IT teams
Knowledge of business processes and service delivery with a strong understanding of the integration of business and technology. Understanding IT architecture and systems is a plus.
Strong customer orientation and demonstrated ability to work with people at all levels in an organization.
Develops and implement methods to improve operations and reduce costs using knowledge of operations and industry best practices and innovations.
Ability to lead people and develop highly productive teams.
Six Sigma certified and ITIL certification is a plus
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我們在2024年5月22日宣布了一項計劃，要透過對股東免課稅的方式，將我們的電子和水資源業務加以分割。2025年1月15日，我們宣布預計在2025年11月1日完成電子業務的預期分割(「預期電子業務分割」)*。同時，我們也宣布將保留水資源業務。我們將盡一切努力，確保未來電子業務的分割過程順利且成功。我們張開雙臂，熱切歡迎各方新人才，一同為我們日益茁壯的組織的持續成功和發展貢獻一己之力。
(1)分拆交易須符合慣例條件，包括通過杜邦董事會的最終核准、收到律師的稅務意見書、向美國證券交易委員會提交表格10登記表並使其生效、通過法規主管機關的相關核准，以及順利完成融資。如欲進一步了解哪些風險、不確定性和假設情況可能會影響分拆交易的成果、推估排程與預期效益，請參閱杜邦公告中的相關討論。https://www.dupont.com/news/dupont-announces-plan-to-separate-into-three-independent-publicly-traded-companies.html
DuPont 是提供平等就業機會的僱主。我們在考量合格應徵者時不受下列因素影響：種族、膚色、宗教、信仰、性別、性傾向、性別認同、婚姻狀態、國籍、年齡、退伍軍人身分、身心障礙或其他受保護族群。如果您需要合理調整以搜尋或應徵職位，請造訪我們的 協助工具頁面取得聯絡資訊 http://www.dupont.com/accessibility.html。
